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Returns Policy

Product Return Procedure

  • International orders placed through the TROY online store are are non-refundable and non-returnable.

  • Return authorization number (RGA) is always required. Please call toll free 800-332-(MICR) 6427 for authorization and instructions.

  • Product should be returned in original packaging in new condition. Product returned without original packaging or product returned showing use or wear will not be eligible for credit or refund.

  • Purchasers will be refunded their purchased price less the actual original shipping cost on returned product prior to 30 days. Subject to 25% restocking fee.

  • Damaged product must be reported within 72 hours. Call 800-332-(MICR) 6427 and ask for the RGA coordinator.

  • If product is returned for repair, any physical damage will void warranty.

Return product to
TROY Group Inc
3 Bryan Drive
Wheeling, WV 26003
Attn: YOUR RGA Number

 

Money Back Guarantee
All products sold by TROY Group offer a 30-day money back guarantee, unless otherwise stated. All products may be returned within 30 days from the original invoice date for a refund or exchange. All returns will be evaluated and tested before credit is approved.

Money Back Guarantee - Refund Period is Subject to the Following Conditions:

  1. A return authorization number (RGA) is REQUIRED for all returns.

  2. Product returned for refund or exchange must include the original packaging.

  3. A 25% restocking fee will be applied to any non defected items returned within 30 days.

  4. RGA numbers are valid for 30 days from date of issuance.

  5. Shipping charges are Non-Refundable.

Restocking Fee

A 25% Restocking Fee will be applied to all NON DEFECT returns for refund. Shipping charges are non-refundable. No returns will be accepted after 30 Days, unless otherwise stated.

Physical Damages to Any Product Will Void the Product’s Warranty.

All returns will be inspected upon receipt. Toner cartridges that have been used and or tab pulled are not eligible for credit or refund.