This privacy statement applies to the TROY Group, Inc. www.troygroup.com-owned web site and domain.
TROY uses personal information to better understand your needs and interest and provide you with better service. Once you choose to provide us with personal information, you can be assured that it will only be used to support your customer relationship with TROY. We take seriously the trust you place in us. TROY will not sell, rent or lease your personally identifiable information to others.
This privacy statement covers personally identifiable information, anonymous data collection and aggregate reporting. Personally identifiable information is any information that is associated with your name or personal identity. Anonymous (non-personal) information is data about usage and service operation, reported in aggregate, which is not associated to a specific personal identity. Aggregate information is data collected and summarized for a broad category of customers or TROY services.
What we collect
On some TROY web sites, you can order products or services, make information requests, subscribe to marketing or support materials, or register yourself or your TROY products. The types of personal information you provide to us on these pages may include such as name, address, phone, email address, user IDs and passwords, billing information, transaction, credit card information and contact preferences.
TROY does not knowingly collect information from children under the age of 18 and TROY products and services do not target information to children under 18. TROY is committed to protecting the privacy needs of children and we encourage parents to take an active role in your child's online activities and interests.
If you apply for a job at TROY, you provide your email address, educational and employment background, and job interest data. You may choose to submit your name when registering or remain anonymous. TROY will not use personal data submitted as part of the job application process for any other purpose.
How we use it
TROY uses your information to help us understand your needs and interests and provide you with better services. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize some troygroup.com web sites. Occasionally we may also use your information to contact you for market research regarding TROY products or services. We will give you the opportunity to opt-out of market research and customer surveys. Credit card information is used only for payment processing and fraud prevention, and is not used for other purposes. Data collected online may also be combined with information you provide through other sources such as product registration, call centers or public events such as trade shows or seminars.
Anonymous (non-personal) data is aggregated for reporting about troygroup.com web site usability, performance, and effectiveness. It is used to improve the customer experience, usability and site content.
Who we share it with
TROY may send your personal information to third-party subcontractors and agents that work on our behalf to provide certain services. These third parties do not have the right to use your information beyond what is necessary to assist us. They are contractually obligated to maintain the confidentiality and security of your information and are restricted from using such information in any way not expressly authorized by TROY.
Credit card transactions are handled by the ecommerce package, credit processing, however, is handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
TROY may release information when we believe that such release is reasonably necessary to comply with law, enforce or apply the terms of any or our policies or user agreements, or to protect the rights, property, or safety of TROY, our users, or others.
You can subscribe to receive some product- and service-specific information and TROY-wide marketing communications. TROY-wide communications may include new product information, special offers or possibly an invitation to participate in market research.
Personal data given to TROY may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management. The practices which govern this data movement are described in our commitments in the Choice and Security sections of this privacy statement.
Access & Accuracy (End-user access to Online Store)
We will provide you with access to view and change your information, including making every effort to provide you with online access. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of TROY's web sites may limit access to specific individuals through the use of passwords and other personal identifiers.
The most effective way to view your online account information and change your personal information is to return to the web page where you originally submitted your data and follow the instructions on that web page or send us a message as described in "Contacting us" below. Data access is also available upon request.
TROY is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of the information, TROY has in place appropriate physical, technological and managerial procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-assess computers located at restricted-access sites. Credit card numbers are only used for processing payment and are not used for other purposes. Our efforts to protect credit card fraud help protect your financial data security.
TROY uses session variables (or session cookies). A session variable is created when you surf our site, make purchases, request information, personalization, or register yourself or for certain services. Accepting the cookies used on our site does not give us access to your personally identifiable information, but we may use the cookies to identify your computer. The aggregate information collected permits us to analyze traffic patterns at our site. This can enable us over time to provide a better experience on our site by improving content or personalization and making it easier to use.
Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.htm
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
troygroup.com does not post third-party ads on our web site. TROY may use third-party media companies to place ads for TROY products or services other companies' web sites. If you view a web page where TROY ads appear, the online media company may place a cookie or web beacon on the user's computer. This allows the online media company to recognize the computer when it is used to return to that site or measure advertising response. This data is anonymous and is not linked to personal data on the user's computer or any TROY databases. Some TROY newsletters delivered on TROY's behalf by online media companies use the same technologies. In both cases, this data is also used by the online media company to measure advertising and content interest and relevance. TROY does not have access to the data collected by the online media company. To prevent online media companies from placing cookies on your computer, you will need to visit each media company's web site and use their cookie removal (opt-out) process.